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Returns & Exchanges Policy

We aim to provide high-quality coffee products and equipment. Please review these terms before completing your order.

Coffee Products

  • Green, roasted, ground, and packaged coffee cannot be returned.
  • All coffee and consumable products are non-returnable after purchase due to product nature and safety and quality requirements.

Tools and Machines

  • Return requests are accepted within a maximum of 48 hours from receipt only.
  • The item must remain unopened, unused, and in its original condition with all accessories, packaging, and invoice.
  • If the item has been opened, used, or tested, it cannot be returned.

How to Request a Return

  • Contact Customer Service within the applicable period and provide the order or invoice number.
  • The item will be inspected before a return is accepted. Submitting a request does not automatically approve the return.

This is a commercial draft published for review and remains subject to applicable local laws and regulations.